Thank you for shopping with elizabethcoombs.co.uk. We understand that you may not be completely satisfied with your purchase and we are committed to providing the best possible customer experience.
If you are not satisfied with your purchase, you may return it to us within 14 days of receipt for a full refund, exchange or credit. All returns must be in their original condition, unused and in their original packaging.
Please contact us at [email protected] to arrange a refund or exchange.
Please note: We cannot accept returns on any items that have been personalised or specifically ordered for you.
Delivery charges are non-refundable.
We will process your return as soon as we receive it, and we will normally confirm receipt within 24 hours. We will refund the price of the item(s) to the original payment method. Please note that refunds can take up to 7 working days after receipt.
We take great care to ensure that all orders are fulfilled to the highest standard and if for any reason you are not totally satisfied with your order, please contact us immediately.
We reserve the right to refuse returns outside the 14 day time frame, unless the items are faulty.
Thank you for shopping with us and we hope you are happy with your purchase.
